Requesting Access

Access to HQ Cloud and HQ Pro is demo-gated: a short demo is the front door. Whether you’re a prospect requesting access or a teammate being invited, you enter the same flow, and access opens once your demo is complete.

The access flow

1. Request access. Submit your email and company or team on the request-access page. This creates a pending access request — it is not yet claimable.
2. Book a demo. Pick a time on the scheduling page. Your request advances to “demo booked.”
3. Get granted. After the demo, an admin grants your access. The invite email is sent and your membership becomes claimable.
4. Claim and onboard. Accept the invite, then finish onboarding — install HQ, join your team, run your first sync, and start the beginner training. See Team Onboarding.

A super-admin can grant access directly, without a demo, for internal or expedited cases.

Good to know

• Until access is granted, an account cannot be claimed — the gate blocks the claim with a clear error and no membership is created.
• Existing members and invites are unaffected: they are treated as already granted, so nothing changes for current users.
• Admins can see and act on pending and booked demo requests — and grant or revoke access — from the demo queue.
• A teammate invited by an admin enters the same demo-gated flow rather than receiving an immediately-claimable invite, so everyone arrives through the same front door.